Get your free back-to-school accessory

Refund Policy

Custom Product Return & Remake Policy

Because every DIGXIPOP figurine is individually created from customer-provided photos and goes through multiple stages — including image interpretation, 3D modeling, full-color 3D printing, and post-processing — minor differences may occur between the original photo, digital preview, 3D model, and final physical product.
These may include minor variations in color, surface texture, facial expression, proportions, fur details, and other very fine features. Such variations are inherent to the custom 3D printing process and are not considered manufacturing defects.
Eligible Issues — Full Coverage
If your figurine:
  • arrives damaged or broken;
  • is produced in the wrong size;
  • is missing a customization or feature included in your confirmed order;
  • is the wrong product;
  • or contains a significant manufacturing or fulfillment error attributable to DIGXIPOP,

we will provide an appropriate replacement, remake, or refund at no additional cost to you, including applicable shipping costs.
Preference-Based Adjustments
Because likeness and artistic interpretation are inherently subjective, we do not normally provide refunds or exchanges solely because:
  • the face or expression does not feel similar enough;
  • you prefer a slightly different color or shade;
  • you would like a different tail shape, body proportion, pose detail, or facial feature;
  • you dislike the style or aesthetic interpretation;
  • or for other subjective preferences not related to a manufacturing or fulfillment error.

However, at our discretion, DIGXIPOP may offer one complimentary preference-based remake per figurine.
For a complimentary preference-based remake:
  • the remake itself is provided at no additional product charge;
  • the customer is responsible for the cost of returning the original figurine to DIGXIPOP;
  • the customer is also responsible for the shipping cost of the replacement figurine;
  • the original figurine must be returned before the replacement is shipped, unless otherwise approved by DIGXIPOP.

Before producing the replacement, we may provide an updated 3D model for approval.
Only one complimentary preference-based remake is available per figurine.
Once the revised model has been approved and the replacement figurine has been produced, no additional remake, return, or refund will be provided solely due to subjective preferences, minor differences, or dissatisfaction with likeness.
This limitation does not apply if the replacement itself arrives damaged, contains a manufacturing defect, is produced incorrectly, or has another fulfillment error attributable to DIGXIPOP.
Refunds After a Remake
If a customer is otherwise eligible for a refund but chooses a complimentary remake as the resolution, the remake will be considered the agreed resolution of the original issue.
After the revised model has been approved and the replacement has been produced, the original issue will no longer remain eligible for a refund, except where the replacement itself has a qualifying manufacturing defect, fulfillment error, or shipping damage.
Returns
Because each figurine is custom-made specifically for you and cannot be resold to another customer, customized products are not eligible for return or refund except as specifically provided in this policy.
To request assistance, contact support@digxipop.com with your order number and clear photos showing the issue.
Refund Policy | digxipop