Privacy Policy

Last updated: Jan 20, 2026

Our Commitment to Your Privacy

At DigxiPop, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services — especially regarding the photos you upload to create your personalized figurine.

By using our website, you agree to the practices described in this policy.

  1. Who We Are

    This website is operated by digxipop, owned and managed by Vistar3D Inc. ("we," "us," or "our"). If you have any questions about this policy or how we handle your data, please contact us:

    Email: support@digxipop.com

    Address: 800 West Cummings Park, Suite 3450, Woburn, MA, 01801

  2. Information We Collect

    We only collect the information necessary to provide our services effectively and safely. This includes:

    • Identity Data: Name, username, gender (if provided).
    • Contact Data: Email, billing and shipping address, phone number.
    • Photo Data: Photos you upload for personalized figurine creation.
    • Payment & Transaction Data: Payment and order details processed securely through third-party providers.
    • Log Data: Information your browser sends when you visit our site, such as IP address, browser type, and referral pages.
    • Usage Data: Information about how you interact with our website and services (e.g., pages visited, time spent).
    • Device Information: Device type, operating system, browser version, and unique device identifiers.
    • Location Information: Approximate location (e.g., country or region) inferred from your IP address to tailor experiences and comply with regional regulations.
    • Cookies & Similar Technologies: Data collected through cookies, pixel tags, and local storage (see Section 7 below).
    • Preference & Marketing Data: Product selections, communication preferences, and marketing consent.
  3. Use of Uploaded Photos

    Your uploaded photos are treated with strict confidentiality and are used only for creating your personalized figurine. We do not use your photos for advertising, marketing, or AI training purposes. Specifically:

    • Photos are used only to generate and produce your custom figurine.
    • Once production is completed, all uploaded photos are automatically and permanently deleted from our systems.
    • Photos may be accessed temporarily by authorized staff for modeling, printing, and quality checks — all under secure conditions.
    • Your photos will never be shared, sold, or reused for any other purpose.
  4. How We Use Your Data

    We use your personal data for the following purposes:

    Purpose Type of Data Legal Basis
    To process and deliver your order Identity, Contact, Photo, Transaction Performance of a contract
    To communicate about orders Contact, Identity Performance of a contract
    To provide customer support Contact, Communication Legitimate interest
    To improve services and analytics Log, Usage, Device, Location Legitimate interest
    To send marketing updates (if opted in) Contact, Preference Consent

    Important note: We do not sell or rent your personal data to any third parties.

  5. Aggregated and De-identified Data

    We may combine or remove identifying details from the information we collect so that it can no longer be linked to you.

    We use this anonymized data to:

    • Understand how people use our website and services,
    • Improve features and performance, and
    • Conduct general research and analysis.

    We keep this information anonymous and will not try to identify you again, unless we are legally required to do so.

  6. Data Security and Retention

    We use industry-standard security measures — encryption, secure servers, and access controls — to protect your data. While no system is perfectly secure, we take reasonable steps to prevent unauthorized access, alteration, or misuse.

    • Uploaded photos are deleted after the figurine is produced.
    • Order and payment data are retained as required by law.
    • Analytical and technical logs are kept only as long as necessary for operations and compliance.
  7. Vendors and Service Providers

    To support business operations and deliver services, we may disclose Personal Data to trusted vendors and service providers, including:

    • Cloud hosting and storage providers
    • Customer support and communication tools
    • Content delivery networks (CDNs)
    • Payment and transaction processors
    • Web analytics providers (e.g., Google Analytics)
    • Email and notification service providers

    These parties access and process Personal Data only under our instructions and solely perform their duties for us. They are contractually obligated to protect your data and comply with applicable laws.

  8. Business Transfers

    If digxipop or Vistar3D Inc. is involved in a strategic transaction, merger, acquisition, reorganization, bankruptcy, receivership, or transition of service (collectively, a "Transaction"), your Personal Data may be disclosed as part of due diligence and transferred to a successor entity along with other assets. Any successor will continue to process your data in accordance with this Policy unless you are notified otherwise.

  9. Sharing Your Data

    We only share your data when it is essential to deliver our services:

    • Payment providers (e.g., Stripe, PayPal) for secure transaction processing.
    • Shipping and logistics partners for product delivery.
    • IT and hosting providers who help maintain our website.
    • Legal or regulatory authorities if required by law.

    Each partner is bound by confidentiality and data protection obligations. Your photos are never shared with any third party beyond production requirements.

  10. U.S. State Privacy Disclosures

    Certain U.S. state privacy laws — including California's CCPA/CPRA and similar laws in other states — require specific disclosures about the personal data we collect and how we use it.

    The table below summarizes this information. You can find more detailed information in the sections above under "Information We Collect," "How We Use Personal Data," and "Data Security and Retention."

    Category of Personal Data Examples Purpose of Use Disclosure Recipients
    Identifiers Name, contact details, IP address, device identifiers To provide, operate, and improve our services Service providers, hosting vendors, payment processors
    Commercial Information Purchase or transaction history To process orders, manage accounts, and provide customer support Payment processors, logistics partners
    Internet or Network Activity Pages viewed, interactions with our website To analyze and improve our website performance Analytics providers such as Google Analytics
    Communication Data Email messages or inquiries you send us To respond to your requests and provide support Customer service platforms, email software providers
    Geolocation Data Approximate location inferred from IP address or device data To tailor user experience and comply with region-specific laws Cloud hosting and analytics services
    Account Credentials & Payment Information Account login information, payment details To process payments and manage accounts securely Payment processors and fraud prevention tools

    Your State Privacy Rights

    Depending on your state of residence, you may have rights to:

    • Access or delete your personal data
    • Correct inaccurate data
    • Opt out of the "sale" or "sharing" of personal data
    • Limit use of sensitive data

    You can exercise these rights by contacting us at support@digxipop.com. We will verify your request and respond in accordance with applicable law.

  11. Minors' Privacy & Data Protection

    We take children's privacy very seriously.

    • Our website and services are not directed to children under the age of 13.
    • In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or store personal information — including photos — from anyone under 13 without verifiable parental consent.
    • If a parent or legal guardian chooses to order a figurine for a child, they must be the one to upload the photo and provide all necessary personal information.
    • Photos of minors are used only for the creation of their custom figurine and are permanently deleted once production is complete.
    • We do not use minors' photos or personal data for marketing, advertising, AI training, or social media purposes.
    • If we learn that we have collected personal information from a child under 13 without verified parental consent, we will promptly delete that information.
    • Parents or guardians may contact us at support@digxipop.com to review, correct, or request deletion of their child's data.
  12. Your Rights

    Depending on your location, you may have the right to:

    • Access, correct, or delete your personal data
    • Withdraw consent at any time
    • Object to certain processing activities
    • Request data portability

    To exercise your rights, contact support@digxipop.com. We may ask for identity verification for security reasons.

  13. Changes to This Policy

    We may update this policy periodically to reflect legal or business changes.

    Updates will be posted on this page with a revised effective date.

    We encourage you to check this page regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Email: support@digxipop.com

Website: https://www.digxipop.com

Privacy Policy | digxipop